Professional Summary
Enthusiastic and results-driven Computer Technician and IT Support Specialist with hands-on experience in hardware, software, and web solutions. Proven ability to troubleshoot complex technical issues and deliver comprehensive support. Currently contributing to community initiatives by refurbishing computers and developing web solutions for SMEs. Pursuing a Bachelor of Science in Computer Science (expected 2029) to further enhance technical expertise. Fluent in Cantonese and Mandarin, with working proficiency in English.
Core Technical Skills
| Containers & Orchestration | Docker (Deploy, Maintain, Troubleshoot), Kubernetes (Cluster Management, Scaling, Rollouts) |
|---|---|
| Operating Systems | Windows (7/8/10/11), Linux distributions |
| Hardware | Computer assembly, hardware diagnostics, component installation and configuration |
| Software | System installation, software troubleshooting, program deployment |
| Web Development | Website building and maintenance, content management systems |
| Technical Support | Remote and on-site support, customer service, problem resolution |
| Network Administration | Basic network configuration and troubleshooting |
| Tools & Technologies | System diagnostic tools, repair utilities, backup solutions |
Professional Experience
Computer Technician
- Configured and deployed operating systems on 100+ refurbished computers in 2 months, enabling digital access for 100+ grassroots families through community outreach programs.
- Developed and maintained 5 responsive websites (2 single-page, 3 medium-sized) for SMEs within 8 months, significantly enhancing their digital presence and business operations.
- Managed and optimized high-traffic event ticketing websites (e.g., viutvfamilyrun2025.com), ensuring reliable performance and seamless user experience.
- Systematically diagnosed and resolved complex hardware and software malfunctions, consistently achieving high customer satisfaction scores.
- Installed and configured specialized software applications, optimizing system performance and usability for diverse user needs.
- Delivered comprehensive technical support to end-users, contributing to a knowledge base by documenting recurring issues and effective solutions.
- Performed critical hardware upgrades and installations, including memory, storage, and peripherals, to enhance system capabilities.
- Executed preventive maintenance and system optimization strategies, extending device lifespan and improving overall reliability.
Key Achievements:
- Successfully refurbished and distributed computers to grassroots families, contributing to digital inclusion initiatives
- Built and deployed websites for multiple SME clients, improving their online visibility and business operations
- Maintained consistently high customer satisfaction through effective problem-solving and clear communication
Education
Bachelor of Science with Honours in Computer Science
Comprehensive program covering software development, systems architecture, networking, database management, and emerging technologies. Building strong foundation in computer science principles and practical application skills.
Language Proficiency
Native proficiency
Professional working proficiency
Limited working proficiency
Additional Information
- Work Authorization: Eligible to work in Hong Kong SAR
- Availability: Immediate
- Community Service: Active contributor to digital literacy and technology access initiatives for underprivileged communities
References
Available upon request